Your casino is a unique addition to your marketplace and an attractive destination for your audience. But do they know that? With the right casino marketing, your location can evolve from a middle-of-the-pack competitor to an industry-leading powerhouse. That's where this blog post comes in.
In this post, we explore tried and true casino marketing strategies that are sure to boost your business — both now and in the long run. The best part? The majority of the following ideas are easy and inexpensive to implement. And also you can check out WynnBET promotions.
Because competition among casinos is so tough, discoverability is incredibly important. Discoverability refers to how easy (or hard) it is for your audience to find you online.
Imagine you are one of your potential guests in search of a great casino. How easy would it be to find yours online? Try typing some searches in various search engines, looking up reviews on travel sites, and searching social media for casinos like yours. By noting how often your casino comes up and how highly it’s ranked in search results, you can get an idea of how good your discoverability is. To best understand where things currently stand, we recommend using marketing and SEO tools such as Moz and SEMrush.
In addition to investing in tools, you can boost discoverability online for your casino in a few ways:
There is so much more to your casino than just the gaming floor. You may have a luxurious hotel offering, cutting-edge technology, flexible event and entertainment spaces, award-winning spa and health club amenities, or delicious restaurants to offer your guests as well. So when it comes to your casino marketing, you need to be thinking about the big picture.
Casinos are often perfect venues for large events, including weddings, conferences, business retreats, group luncheons, and family reunions. Your marketing needs to include specific messaging and targeting for events and group business to attract these types of opportunities.
For a long time, marketers focused only on demographics to guide their decision-making. Casinos focused heavily on the age of their audience members, their income, and their education as indicators of future behavior.
This focus is fairly helpful — there are some differences in audience behavior based on demographics. According to Anderson Digital, “While Boomers and Gen Xers tend to spend 80% of their casino money on gaming, and 20% on food and entertainment, Millennials will be more likely to spend 30% on gaming and 70% on food, entertainment, and non-gaming services.” Strategies to reach Millennial and Gen Z customers are important, including elevated entertainment and food options, online components to floor games, and increased mobile marketing.
But while demographics are helpful, they are hardly the only useful piece of information about your audience. For example: Picture a group of women standing outside your casino. Let’s say you know their demographic information — they're all in their late 20s or early 30s, are college-educated, and have high-paying jobs. But do you know why they’re there?
These women may be on a business trip with an hour to kill before their next meeting. They may be in town for a family reunion. Or they could just as easily be there to celebrate a bachelorette party for a friend. With only their demographic information, you’re left guessing about their motivations, their pain points, and what they’re looking for.
Many of the appeals of a casino are based on emotional decisions. Gaming, eating and drinking, entertainment, and other casino attractions are designed to make customers feel good. By doubling down on these feelings, you can improve your casino's marketing results and keep customers coming back for more.
Feedback loops are defined as times when the output from an action is fed back into the beginning of the sequence as an input. So, for instance, when a child does something funny and gets laughter or applause from a parent, they are more likely to do whatever they were doing again to get the same response.
Positive feedback loops increase the likelihood of the action being repeated. Negative feedback loops, on the other hand, decrease this likelihood. An example of a negative feedback loop is parking in a loading zone and receiving an expensive ticket. You will be much less likely to park in a loading zone in the future because of the fear of getting another ticket.
Consumers almost always trust each other more than they trust your brand. Whether they rely on word-of-mouth recommendations from friends or reviews from strangers on the internet, potential guests and customers are much more likely to listen to each other than to you.
This means that, to build trust in your brand, you need the help of others. Social proof refers to the idea that people will copy the actions of others that they admire. You can use this in many ways when marketing your casino:
There are lots of ways to use social proof creatively. Consider the motivations of your audience and where they go for their information, and you should have some good ideas of where to start.
Casinos are in a period of rapid evolution and change. Online gaming, entertainment preferences, virtual and hybrid events, e-sports, and virtual and augmented reality play a huge role in the changing casino landscape. Casinos must understand and take advantage of the latest trends in technology and gaming to stay competitive.